Foreland Books – Terms & Conditions

This website is owned and maintained by Foreland Books. This site contains material that is owned or licensed by Foreland Books. You may not copy, reproduce, upload, post, distribute, republish, retransmit, or modify in any way any of the material on this site without prior permission.

 

Confidentiality

All credit card details are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act 1988.

 

Complaints and Cancellation

Foreland Books do take complaints about their publications very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively. If you encounter any problems or require any advice regarding your purchase, please contact us. We regard the satisfaction of each and every customer as central to our business and will always give any complaint the highest priority. These terms do not affect your statutory rights.

 

Links to Other Sites

Foreland Books has provided links to other Internet sites, which are maintained by third parties. Foreland Books does not control the material contained on or the services or products offered through such third party sites.

 

Indemnity

As a condition to your use of this site, you agree to indemnify us and hold us harmless in respect of all losses, damages, fees, costs and expenses (including legal expenses) that we may incur by reason of (a) your use of this site in any way not expressly authorised hereby; (b) any breach by you of copyright in this site or any material displayed in it or comprising part of it; and/or (c) any taxes (except corporate or profit taxes) or customs or import duties or postage costs we may incur in respect of any order you may make.

 

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

 

Publisher Information

Foreland Books is a private publisher.

Our address is 27 Forelands Field Road, Bembridge, Isle of Wight, PO35 5TR, United Kingdom

44 – (0)1983 872304

publisher@iowfeastoffood.co.uk

 

 

Foreland Books

Privacy Policy

Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personal information may be requested.

The information we collect

This notice applies to all information collected or submitted on the Foreland Books website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name,
 Address, 
Email address, 
Phone number, 
Credit/Debit Card Information.

The way we use information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How you can correct your information

You can correct factual errors in your personally identifiable information by sending us a request that the error be amended – when placing an order, returning customers are always provided with the opportunity to update the information we hold for them. We NEVER store your credit card information on our webserver.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to contact us

Should you have other questions or concerns about these privacy policies, please call us at 01983 872304  or send us an email at publisher@iowfeastoffood.co.uk

Foreland Books, 27 Forelands Field Road, Bembridge, isle of Wight, PO35 5TR,

Foreland Books

Delivery & Returns Policies

Ordering and Payment
Orders may be placed via our secure website or by letter, telephone, fax and email. Payment is due at the time you place your order and all transactions are in £ sterling. When placing an order via the website, you will receive an email confirming that we have received your order.


Methods of Payment

We currently accept payment via PayPal. If you wish to pay by cheque, you will need to write to us with a cheque enclosed at:

Foreland Books, 27 Forelands Field Road, Bembridge, Isle of Wight, PO35 5TR

Please remember to include your name, address, contact telephone number, details of your order and your cheque to cover the full amount of your order, including postage and packing.


Order Queries

Please allow 10 days before contacting us to chase up your order.


Availability

The Isle of Wight Feast of Food and Drink is available for immediate despatch. If the book is temporarily out of stock, we will contact you by e-mail and offer you an estimated despatch date and the option of cancelling your order and receiving a full refund.

We endeavour to meet all our order requests promptly and efficiently, but cannot be held responsible or offer compensation for any disappointment endured if we fail to meet our designated delivery time. If, however, any delay is due to availability we will undertake to keep you informed.


Despatch

Goods are usually despatched within 3 working days of receipt of your order, often sooner. In the UK the books are usually sent by courier or by Royal Mail second class post (taking approximately 3 days) and for overseas orders the books are sent airmail. Please allow 7 days for delivery in the UK, 14 days for Eire and Europe and up to 21 days or more days for the rest of the world. To obtain postage options outside the UK, please contact us on 01983 872304 or publisher@iowfeastoffood.co.uk. Also contact us for special delivery or other particular arrangements.


Postage and Packing

For the UK Mainland postage and packing are free. For Eire and Europe, we charge 20% of the total order value towards postage and packing. For outside Europe, we charge 25% of the total order value towards postage and packing.

Our non-UK delivery charges are subject to a minimum £6 for Europe and £9 for Worldwide. For large consignments of books, please contact us by telephone (01983 872304) or email to discuss arrangements: publisher@iowfeastoffood.co.uk.


Returns policy

We pride ourselves on the quality of our service, and always endeavour to meet the high standards we feel our customers deserve. We pack the books you order with care so that they arrive in pristine condition.

If for whatever reason a book needs to be returned, we offer a ‘no quibble’ returns policy as long as goods are returned in the same condition as they were received, in a saleable condition and in their original packing within 14 days of receipt.

Please let us know the reason for return on an accompanying letter. You will be given a choice of receiving a replacement book, or a refund. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty books being sent. In this instance we will also ensure that the recipient is fully reimbursed for the postage costs incurred in returning the item.

If you would like to discuss the exchange or return of an order, please contact us us at publisher@iowfeastoffood.co.uk or telephone on 01983 872304 during office hours (9.00am to 5.00pm, Monday to Friday).

 

 

 

 

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